Shipping Policy

At Tesoro Trovato, we aim to process and ship your order as quickly as possible.

Free UK Shipping

Free UK standard shipping is included with every Tesoro Trovato Wallet Tracker Card Bundle purchase or an order total of £64.99 and above.

If you purchase other products separately, any available shipping options and costs will be shown at checkout before you place your order.

Estimated shipping time is 5 - 8 business days

Order Processing

Orders are usually processed within 1 to 3 working days.

During busy periods, product launches, sales or public holidays, processing times may be slightly longer.

Once your order has been dispatched, you will receive a shipping confirmation email where tracking information is available.

UK Delivery

UK orders are sent using the delivery service shown at checkout.

Estimated delivery times begin once your order has been dispatched, not from the moment the order is placed.

Please make sure your shipping address is correct before placing your order. We cannot guarantee that address changes can be made once an order has been processed.

International Shipping

If international shipping is available, delivery options, estimated timeframes and costs will be shown at checkout.

International orders may be subject to customs fees, import duties, taxes or other charges depending on your country. These charges are the responsibility of the customer.

We are not responsible for delays caused by customs checks or local delivery services.

Delivery Delays

We will do our best to get your order to you on time, but delivery estimates are not guaranteed.

Delays can happen due to courier issues, incorrect addresses, customs checks, weather disruption, public holidays or other events outside our control.

If your order has not arrived within the expected timeframe, please contact us at [support email] with your order number.

Lost or Missing Orders

If your order appears to be lost, please contact us so we can investigate with the delivery provider.

We may need to allow the courier a reasonable amount of time to complete their investigation before offering a replacement or refund.

Incorrect Address

Customers are responsible for entering the correct delivery address at checkout.

If an order is returned to us because the address was incorrect or incomplete, we may ask you to pay the postage cost to resend it.

Contact

If you have any questions about shipping, please contact us at:

hello@tesorotrovato.com